Customer Success Engineer (100%)

Veezoo is looking for a Product Expert who is sympathetic, smart and ambitious and wants to join a growing and highly innovative tech company in the data & analytics industry.

Your responsibilities:

• Lead sales meetings as the product expert, making sure that customers can get the most out of Veezoo in a very short period of time.
• Ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle.
• Guide clients with the setup of their ELT data pipelines using tools from the modern data stack such as Airbyte, Fivetran and dbt. 
• Provide excellent customer support experience (via live chat, email, and calls) by combining deep user empathy, thoughtful insights and helpful responses.
• Develop an understanding of the needs of different types of Veezoo users and how to both apply that knowledge and anticipate their future questions.
• Promote Veezoo at existing accounts by educating them about product capabilities and use cases and ensuring that they derive maximum value from our product. 
• Help us continue to build a product our users love by identifying common pain points and providing suggestions to the Product team.
• Develop technical content to help users get and stay successful with Veezoo, including demo projects, documentation, and videos.

About you:

• SQL-fluent with experience (Bonus: other programming languages).
• 2+ years of related, hands-on experience facing customers and managing projects.
• Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• You are an energetic and outgoing person with a natural curiosity and eagerness to debate opinions to find truth.
• Extremely organised with a high attention to detail and an exceptional customer focus – passionate about supporting customers in achieving their goals.
• You’re an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders.
• A strong track record of talking to customers, from IC users to senior stakeholders, and solving their problems.
• You speak and write German fluently.

What you’ll get:

• Competitive compensation package with stock options plan.
• Remote working for a mission-driven company.
• Opportunity to do meaningful work and create a big impact.
• Work with a smart team that strives for Excellence.

Interested?

Write us an email at join@veezoo.com with a short cover letter attached.