Correlate NPS scores with customer interactions
Banks collect Net Promoter Score data but often struggle to connect these scores to specific interactions, products, or service touchpoints.
NPS Driver Analysis
Weekly cohort • 2,847 responses analyzed
Built for banking teams who drive NPS improvements
Banks collect Net Promoter Score data but often struggle to connect these scores to specific interactions, products, or service touchpoints.
Customer Experience Directors
Strategic oversight & escalation
Voice of Customer Leads
Branch Experience Managers
Deep, consistent analysis
Digital CX Leads
From alert to action in minutes
The objective of this agent is to identify specific drivers of promoter and detractor behavior.
The Trigger
You define when the agent should activate. When conditions are met, it starts working automatically.
- Weekly Monday analysis: Processes prior week's NPS responses
- Segment alert: Triggers when any segment shows NPS decline
- Detractor spike: Activates when detractor percentage increases
360° View
The agent opens a tailored dashboard consolidating data from all your systems.
- NPS summary with overall score, promoter/detractor breakdown
- Driver correlation showing interactions linked to score
- Product analysis with NPS by holding
Automated Analysis
The agent follows a structured analysis flow, combining checks with exploratory reasoning.
- Score segmentation: Groups responses by promoter/passive/detractor
- Interaction correlation: Links NPS to recent customer touchpoints
- Product attribution: Associates scores with product holdings
Actionable Output
After analysis, the agent creates a human-friendly report with everything your team needs.
- Executive summary: Overall NPS with key driver insights
- Score breakdown: Promoter/passive/detractor distribution
- Top drivers: Interactions and products most influencing NPS
Delivery
Reports are sent automatically via email or accessed directly in Veezoo.
Key benefits for customer teams
Concrete, measurable value for your team from day one
Driver visibility
Know what creates promoters and detractors.
Interaction correlation
Link NPS to specific touchpoints.
Product insights
Understand product-level satisfaction.
Up and runningin production in weeks
To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:
Ready to explore NPS Driver Analyzer?
Fully customizable to your workflows, data sources, and business requirements.
Typical initial implementation in weeks, not months.