Refund Abuse Tracker

Refund Abuse Tracker

Refund abuse is one of the largest fraud vectors on delivery platforms—customers claiming items are missing, orders never arrived, or food quality was unacceptable to obtain free goods or credits.

Real-time claim scoring: Every refund request scored for abuse probability
Agent decision support: Risk signals shown during claim handling
Claim volume and rates with trends by type and outcome
Customer risk ranking based on claim history
Request a DemoSee How It Works

Refund Abuse Alert

Serial abusers identified • 234 flagged accounts

Action Required
Abuse Rate
3.2%target <1%
Flagged Accounts
234
Monthly Loss
$127K
Avg Claims/User
4.7vs 0.8 normal
Top Abusers
User #84729112 claims, $340
User #1928479 claims, $280
User #4102988 claims, $195
Agent Recommendations
Photo requirementLimit refundsAccount review

Built for fraud teams who protect every transaction

Refund abuse is one of the largest fraud vectors on delivery platforms—customers claiming items are missing, orders never arrived, or food quality was unacceptable to obtain free goods or credits.

Fraud Directors

Strategic oversight & escalation

Risk Analysts

Data-driven insights

Trust & Safety Leads

Investigation Managers

Deep, consistent analysis

From alert to action in minutes

The objective of this agent is to reduce fraudulent refunds while maintaining customer satisfaction.

Step 1

The Trigger

You define when the agent should activate. When conditions are met, it starts working automatically.

  • Real-time claim scoring: Every refund request scored for abuse probability
  • Agent decision support: Risk signals shown during claim handling
  • Velocity alert: Triggers when claim rates spike for a customer/vendor
Step 2

360° View

The agent opens a tailored dashboard consolidating data from all your systems.

  • Claim volume and rates with trends by type and outcome
  • Customer risk ranking based on claim history
  • Claim type analysis showing abuse rates by category
Step 3

Automated Analysis

The agent follows a structured analysis flow, combining checks with exploratory reasoning.

  • Serial claimant detection: Identifies customers with unusual claim frequency
  • Claim authenticity scoring: Assesses probability of genuine vs. fraudulent claims
  • Pattern correlation: Links claim types, vendors, and customers to identify schemes
Step 4

Actionable Output

After analysis, the agent creates a human-friendly report with everything your team needs.

  • Executive summary: Refund metrics with abuse rate estimates
  • High-risk claimants: Customers with elevated abuse probability
  • Claim type insights: Abuse patterns by refund category
Step 5

Delivery

Reports are sent automatically via email or accessed directly in Veezoo.

Key benefits for fraud teams

Concrete, measurable value for your team from day one

Key Benefit

Claim-level intelligence

Score every refund request for abuse probability.

Early Warning

Serial abuser detection

Identify customers exploiting refund policies.

Lower Risk

Agent decision support

Provide risk signals during claim handling.

Up and runningin production in weeks

To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:

Support ticket data: Claims, reasons, outcomes, agent decisions
Order data: Items, values, delivery status
Customer data: Account history, claim patterns
Vendor data: Restaurant-level refund rates
Claim
Ticket
Velocity
Pattern
Refund
Abuse

Ready to explore Refund Abuse Tracker?

Fully customizable to your workflows, data sources, and business requirements.

Try for freeBook a call

Typical initial implementation in weeks, not months.