Track online reviews and surface reputation trends
Hospitality properties live and die by their online reputation on TripAdvisor, Google, Booking.
Review Sentiment Report
Daily digest • 4 platforms monitored
Built for hospitality teams who deliver exceptional guest experiences
Hospitality properties live and die by their online reputation on TripAdvisor, Google, Booking.com, and other review platforms.
Guest Experience Directors
Strategic oversight & escalation
Quality Managers
Defect prevention & control
Regional GMs
Brand Standards Leads
From alert to action in minutes
The objective of this agent is to Protect and improve online reputation through proactive review management.
The Trigger
You define when the agent should activate. When conditions are met, it starts working automatically.
- Daily morning report: Reviews from past 24 hours analyzed
- Low score alert: Triggers immediately on 1-2 star reviews
- Theme spike: Activates when negative theme volume increases
360° View
The agent opens a tailored dashboard consolidating data from all your systems.
- Rating summary with scores by platform and property
- Trend analysis showing rating trajectory over time
- Sentiment breakdown with positive/negative/neutral distribution
Automated Analysis
The agent follows a structured analysis flow, combining checks with exploratory reasoning.
- Rating aggregation: Consolidates scores across platforms
- Trend detection: Identifies improving or declining trajectories
- Sentiment analysis: Classifies review content by sentiment
Actionable Output
After analysis, the agent creates a human-friendly report with everything your team needs.
- Executive summary: Overall reputation health with trends
- Platform scorecard: Ratings by review site
- Theme insights: What guests are praising and criticizing
Delivery
Reports are sent automatically via email or accessed directly in Veezoo.
Key benefits for customer teams
Concrete, measurable value for your team from day one
Multi-platform visibility
All review sites in one view.
Real-time alerts
Catch negative reviews immediately.
Theme detection
Understand what's driving sentiment changes.
Up and runningin production in weeks
To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:
Ready to explore Review Sentiment Monitor?
Fully customizable to your workflows, data sources, and business requirements.
Typical initial implementation in weeks, not months.